Xtime launches new service retention platform to deliver superior ownership experience

Xtime launches new service retention platform to deliver superior ownership experience

Spectrum’s four tightly integrated products are designed to drive owner loyalty and profitable growth

REDWOOD CITY, Calif. (April 1, 2016) — Xtime has announced the launch of Spectrum, the industry’s first integrated, cloud-based system designed to drive owner loyalty through one service experience platform. The system’s four products – Invite, Schedule, Engage and Inspect powered by Service Pro – were built to help service departments create a consistent, high-quality ownership experience that drives repeat business.

“Growing profitably is a dealership’s No. 1 objective, and customer loyalty is the most effective way to achieve it,” said Jim Roche, senior vice president, Marketing & Managed Services, Xtime. “But 83 percent of surveyed dealers state that their existing systems do not support a superior ownership experience.[1] That’s why we developed Spectrum. Its integrated, cloud-based tools can deliver the valuable, convenient, trustworthy service experience that today’s customers are looking for – the kind that can turn one-time buyers into repeat customers and enables profitable growth.”

Dawn Newsome, director, Corporate Fixed Operations, Vaden Automotive Group, said: “With Xtime’s products and services, we’re able to build trust with our vehicle owners. When we meet with our customers, it feels more like a collaboration. Because we put emphasis on bringing the latest technologies to our service department, we create an experience that is unique to each customer.”

Spectrum’s products work collaboratively to modernise the service experience at every touchpoint. First, Xtime Invite’s dashboards display real-time shop capacity, allowing dealerships to identify available time slots and use promotions to fill them. Then, Xtime Schedule offers customers consistent multichannel service scheduling across Web, mobile and in-vehicle systems. Next, Xtime Engage delivers tablet-friendly access to menus, pricing and service history, as well as integrated checkout and bill pay processes, to simplify the service lane experience. Finally, Xtime Inspect powered by Service Pro provides a powerful electronic inspection tool coupled with workflow collaboration and interactive customer approvals to ensure that the service bay experience is an integral part of the customer journey.

Each product operates within the Xtime Cloud, ensuring seamless and consistent customer and vehicle information from every department and for every customer. Additionally, robust reporting and analytics provide insight into short- and long-term trends that affect dealerships’ shop capacity.

Xtime is introducing Spectrum at the 2016 NADA Convention and Expo, Booth #1311C. Visit us online to schedule a demonstration and learn more about this innovative solution.

About Xtime

Xtime, a Cox Automotive™ brand, delivers retention solutions for the automotive retail industry. Xtime, headquartered in Silicon Valley, is the exclusive or preferred provider for 24 major global automotive manufacturers in the United States, Canada and Australia, as well as leading dealership groups, and services 7,000 dealerships. For more information, visit Xtime.com.

About Cox Automotive

Cox Automotive Inc. is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. Committed to open choice and dedicated to strong partnerships, the Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, Xtime® and a host of other brands. The global company has nearly 30,000 team members in more than 200 locations and is partner to more than 40,000 auto dealers, as well as most major automobile manufacturers, while engaging U.S. consumer car buyers with the most recognised media brands in the industry. Cox Automotive is a subsidiary of Cox Enterprises, Inc., an Atlanta-based company with revenues of $18 billion and approximately 55,000 employees. Cox Enterprises’ other major operating subsidiaries include Cox Communications and Cox Media Group. For more information about Cox Automotive, visit www.coxautoinc.com.

[1] FARM Market Research: 2016