Mazda USA Chooses Xtime to Deliver Next Generation Customer Ownership Experience

Mazda USA Chooses Xtime to Deliver Next Generation Customer Ownership Experience

REDWOOD CITY, Calif. — Dec. 17, 2014 — Xtime, the customer retention solution for automotive manufacturers and dealer service departments, announced that it has been selected as the exclusive service automation provider for Mazda North American Operations. Providing integrated service recommendations, pricing, scheduling and service lane check-in through cloud-based applications, Xtime increases customer loyalty and improves the ownership experience.

“For over a decade, Xtime has delivered a superior customer service experience, which is key to our success in driving more customers and revenue for OEMs and their dealerships,” said Xtime President Neal East. “A partnership with Mazda is a great fit, as we are both committed to providing a world class experience across the vehicle ownership lifecycle.”

Efficient and Integrated Mazda Ownership Experience

Mazda Service Scheduler will integrate Xtime’s Scheduling 7, enabling Mazda owners to access dealership scheduling 24/7 via online and through smartphones. Additionally, they can select appointment times based on availability, advisor or transportation. For dealership personnel, Xtime enables anyone in the dealership to answer the phone, book service orders and maximise shop utilisation.

By also utilising Xtime’s service lane tool, Check-In 7, Mazda dealership representatives can use tablets to meet and greet customers immediately on the service drive, confirm appointments, as well as review and capture the customer’s needs and capture vehicle condition and approval signature.

Both retention solutions integrate secure and consistent access to factory and dealer recommendations, declined services, pricing and repair history.

Mazda Dealerships Empowered with Quick Access to Customer and Vehicle Information

Mazda dealers will benefit from other powerful Xtime cloud-based services to retain customers, including:

• DMS Integration: Certified, bi-directional integration with dealer management systems ADP, Dealertrack, Reynolds & Reynolds and more. Appointments booked via Xtime appear in the DMS and customer records are updated.
• Management Reporting: Service Managers can review Web statistic reports to gain insight into a customer’s online booking experience.
• Digital Service Menus: Online and easy-to-read menus provide manufacturer-recommended and dealer-preferred maintenance schedules based on VIN.
• Vehicle Owner Sign-In: Mazda owners can log directly into a Mazda dealership website to create appointments. The online account will maintain dealer preference, as well as vehicle and customer information.
• Efficient Walk-Around Inspection: Walk-around inspections and vehicle conditions are captured in the Check-In 7-enabled tablet. Vehicle history will also be displayed.

“We’re always looking at ways to improve the customer experience and are thrilled to partner with Xtime to help us reach our goals,” said Tim Manning, Director, Customer Service, Mazda North American Operations. “We see Scheduling 7 as a tool to help Mazda dealers provide a service experience that exceeds consumers’ increasingly demanding expectations.”

Interested dealers should contact Xtime at (888) 463-3888 or salesweb@xtime.com.

About Mazda North American Operations

Mazda North American Operations is headquartered in Irvine, Calif., and oversees the sales, marketing, parts and customer service support of Mazda vehicles in the United States and Mexico through nearly 700 dealers. Operations in Mexico are managed by Mazda Motor de Mexico in Mexico City. For more information on Mazda vehicles, including photography and B-roll, please visit the online Mazda media centre at www.mazdausamedia.com.

About Xtime

Xtime delivers retention solutions for the retail automotive industry. The Xtime Retention System enhances the customer experience for vehicle owners and increases retention for OEMs and their dealerships. It features Marketing 7 to increase service demand, Scheduling 7 to capture and book that demand and Check-In 7 to increase the value of that demand.

Xtime is the exclusive or preferred provider for 21 major global automotive manufacturers in the United States, Canada and Australia, as well as leading dealership groups, and serves more than 6,000 dealerships. Xtime is wholly owned by Cox Automotive, which also owns AutoTrader.com®, Kelley Blue Book (KBB.com®), Manheim Auctions, as well as companies that provide a full suite of software tools that help dealers and manufacturers manage their inventory and advertising online: vAuto®, HomeNet Automotive®, VinSolutions®, AIS Rebates™, Genius Labs® and Haystak™. Cox Automotive is a subsidiary of Cox Enterprises. Xtime is based in Silicon Valley and has offices in Australia, Canada, Germany and United Kingdom. For more information, please visit http://xtime.com. Connect with Xtime on Facebook, Twitter and LinkedIn.

Xtime and the Xtime logo are registered trademarks, and the Xtime Retention System, Marketing 7, Scheduling 7 and Check-In 7 are trademarks of Xtime, Inc. in the United States and other countries. Other company and product names may be trademarks of their respective owners.