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December 2015
25 Nov Volume 19: Are You Fully Leveraging Your Fourth Inventory?
When you stop and picture your dealership on an average day, what does it look like? Perhaps phones are ringing incessantly, technicians are scrambling to get customers checked in and service managers are struggling to take appointments and accommodate walk-ins. Sound familiar?...
28 Oct Xtime Transforms Recall-Related Appointment Management and Service Drive Experiences
Xtime today released new analysis that dealerships using the Xtime Retention System’s recall integration feature can re-engage customers in the service drive. As the automotive industry leader in integrated solutions for the ultimate service experience, Xtime helps OEMs and dealerships effectively manage recalls while delivering...
29 Sep Latest Xtime Results Demonstrate Dealerships Strengthen Customer Retention By Recapturing Lost Souls
Now more than ever, consumers have many choices for vehicle maintenance and repair. To gain a competitive edge, dealerships need to differentiate their service experience. By emulating other retail experiences common in airline and hotel industries, such as time-based discounting and targeted promotions, dealerships can...
01 Sep Volume 18 – Improve Customer Loyalty by Enhancing the Ownership Experience
In an age where customer expectations require immediate information and results, consistency is imperative to the customer-dealer relationship. This concept is nothing new but the process—and transitioning customer service practices—may be. ...