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New Xtime Features!
We are continuously releasing and improving features to give you the best possible experience. Recently, some of our highlights include:
- Tracking the last five appointments and customers viewed
- Automatic opt-ins for two-way texting
- Showing the pricing you want
You can stay informed of what’s new with Xtime University’s Help Library! Simply log into your Xtime account to check it out. From there, you can also see Xtime’s Newest Features, where we share “what’s hot” and key improvements that were made.
Xtime University regularly adds resources to support your success. Be sure to check out instructions, as well as informative guides and videos.
Transparency Builds Trust
According to a 2015 Cox Automotive service survey, 50 percent of customers said that knowing the total cost of repairs and maintenance upfront was a critical component of their service experience. Additionally, the 2016 Cox Automotive Maintenance & Repair Study found that 34 percent of customers felt that the dealer will overcharge them—a perception that can be corrected.
Spend for services, such as an oil change, show that dealership pricing is actually competitive with third-party vendors. Coupled with the superior level of service, having comparable pricing the same on all channels enables dealers to win on trust.
Dealerships build customer confidence when the information is consistent across all channels. And when there is more trust, vehicle owners choose your dealership over an independent repair shop. Even better, these loyal customers will be your advocate and will endorse your services to others.
By pricing all your maintenance services with Xtime, you’ll ensure everything displayed is both accurate and consistent at every customer touchpoint. Whether from service lane, email marketing or scheduling, both dealers and consumers see the same information.
Contact us today to learn more! If you’re a new customer, email our sales team at sales@xtime.com. If you’re a current customer, email DPSAdmin@xtime.com, and someone will reach out.
Don’t let your checkout process ruin a great service experience
Many dealerships focus on performing thorough walkarounds and creating targeted marketing campaigns to ensure repeat business, but they may be overlooking a vital part of the service experience—the payment process. Eighty-eight percent of United States adults have stated that they want checkout experiences to be faster, and 50 percent saying that checkout speeds are in their top grievances with retail.1
The checkout experience is the last customer touchpoint in the service visit, and thus one of the most critical elements to leave a lasting positive impression. You can’t afford to undermine an otherwise great service experience by making the vehicle owner endure a lengthy wait at checkout. With Xtime Payment, both service management and advisors can easily manage the customer engagement from write-up to payment—collecting credit card payment in the service lane or sending an online payment request.
By using this new Payment feature, dealers see a boost in CSI and can easily close work-in-progress at month-end.
Dealers with Xtime Engage already are eligible to use this new Payment feature! If interested in activating or to see how you can get started, contact us via this form and someone will reach out.
1Harris poll commissioned by Digimarc corporation, 2015
Service Star: Kelowna Nissan Infiniti
Service Manager
When Kelowna Nissan Infiniti in Kelowna, British Columbia, implemented Xtime’s solutions, they were looking to increase efficiency and create a stronger relationship with customers. Service Manager John Hughes was familiar with Xtime’s solutions previously and was eager to support Kelowna Nissan Infiniti’s success with Xtime Spectrum.
Realizing Results
20%
increase in hours per RO with Inspect
$424
per
repair order
99.5%
utilization
rate
Based on results September 2017.