Xtime has announced the launch of Spectrum, the industry’s first integrated, cloud-based system designed to drive owner loyalty through one service experience platform. The system’s four products – Invite, Schedule, Engage and Inspect powered by Service Pro – were built to help service departments...
With rising consumer expectations of the service experience, most dealers state that customer retention is their primary concern. In fact, recent Xtime studies found that 94 percent of dealers consider the service experience to be more important than the repair itself. The key is delivering...