General Manager, Dublin Auto Group
Teresa Rodriguez, Lead Service Coordinator
Shaun Del Grande, President
Everything is digital these days. We need to provide an experience that does meet and exceed their expectations. There's no concerns moving from a paper format to an Xtime format.
We are very pleased with how Xtime has allowed our customers to easily book online and how it has relieved the work load of our BDC.
Everybody’s time is valuable. My guys all have offices, and it takes time for the guest to come in, sit down and converse while the advisor types everything in. With Engage, if a guest is in a hurry, we can do a quick check-in at the car, the guest can sign the iPad and be on their way.
Xtime allows us to operate as a modern dealership in a competitive market because of the technology it provides, the electronic service menus compliment the service process and take it to the next level of personalisation for our customers.